Returns & Refunds
Last updated: October 5, 2026.
Return eligibility depends on the manufacturer and product. Please contact VoltTrek before sending anything back. Unauthorized returns may be refused.
Return method: Approved returns are sent by mail or carrier to the return address provided with your return authorization. Do not send a return to our business address unless VoltTrek specifically instructs you to do so.
Return shipping: For customer-choice returns, the customer is responsible for return shipping unless the product-specific terms state otherwise. For approved damaged, defective or incorrect shipments, contact VoltTrek first so we can coordinate the applicable manufacturer remedy and return instructions.
Exchanges: VoltTrek does not offer automatic exchanges. If you want a different model or variant, an eligible unused item is handled under the applicable return policy and a new order can be placed. Damaged, defective or incorrect items are handled through support and may be replaced when appropriate.
EUNORAU products
Return requests must be made within 7 days of delivery. The product must be in 100% new, resellable condition and must not have been assembled, ridden, worn, used, abused or damaged. Original packaging, manuals, accessories and included materials must be returned. For customer-choice returns, the customer is responsible for return shipping and applicable outbound shipping costs may be deducted from the refund. EUNORAU’s current public policy does not state a fixed restocking percentage.
NANROBOT products
Return requests must be made within 15 days of delivery. The scooter must be unused and returned with the original packaging and all included components. For customer-choice returns, NANROBOT’s current policy applies a 10% handling fee and the customer is responsible for shipping and return costs. Missing accessories may be deducted from the refund. If original packaging is missing, NANROBOT may deduct the cost of replacement packaging and any repair costs resulting from inadequate return packaging.
Damaged, defective or incorrect items
Inspect your order when it arrives and contact VoltTrek promptly if it is damaged, defective or incorrect. Please include your order number plus photos or video so we can coordinate the appropriate manufacturer resolution.
Refund timing
After an eligible return is received, inspected and approved, VoltTrek initiates the refund to the original payment method within 3 business days. Your bank or card issuer may need additional time to post the credit. If the refund has not appeared after 15 business days, contact VoltTrek so we can investigate.
Do not ship a return until VoltTrek has provided return authorization and instructions. Product-specific terms shown on the product page take precedence where a manufacturer applies different conditions to a particular model.
