Frequently Asked Questions
Where does VoltTrek ship?
Shipping availability depends on the product and destination. Most eligible products ship within the United States. The product page and checkout show the shipping terms for your order.
How long does shipping take?
EUNORAU orders are generally processed within 1–3 business days. NANROBOT in-stock scooters are generally prepared within 24–48 hours, with current US delivery estimates commonly around 2–7 business days after dispatch depending on model and destination. Freight and remote-area orders may take longer.
Is shipping free?
Only when the product page or checkout specifically shows Free Shipping. Oversized products, utility vehicles, remote areas, Alaska/Hawaii and special freight deliveries may have additional charges.
What is the return window?
It depends on the manufacturer. Current EUNORAU terms require a return request within 7 days of delivery for products in new, resellable condition. Current NANROBOT terms provide a 15-day return window for unused products in original packaging. Manufacturer-specific fees and return shipping rules apply.
Is there a restocking fee?
NANROBOT currently applies a 10% handling fee to eligible customer-choice returns. EUNORAU’s current public return policy does not state a fixed restocking percentage, but customer-caused return shipping and applicable outbound shipping costs may be deducted. See our Returns & Refunds page for details.
What warranty do I get?
Warranty coverage varies by brand, model and component. EUNORAU uses component-specific coverage, including longer frame and battery terms. NANROBOT generally provides limited manufacturer coverage with model- and component-specific periods. See the Warranty page and the product page for the exact terms applicable to your purchase.
What payment methods are available?
The payment methods currently available to your order are shown at checkout. We do not promise a specific financing provider or APR unless that option is actually displayed and available during checkout.
How do I request a return or warranty claim?
Contact VoltTrek before sending anything back. Include your order number and, for damage or warranty issues, clear photos or video. We will provide the appropriate next steps and return authorization when applicable.
